Classifieds

The Chevaliers Bookstore Manager oversees all aspects of independent neighborhood bookstore
operations, in-store and online.This is an opportunity for someone with the ability to build and
maintain a strong team, positive work environment and outstanding customer service and sales base. The position reports directly to the owners, Patty Lombard and Bert Deixler. The Manager should possess highly adaptable multi-tasking skills, excellent oral communication and the ability to perform consistently and calmly under pressure.

The Manager will work with the owner to ensure a well-stocked, lively and welcoming store that
reflects the diverse tastes of the customers and neighborhood. They will manage daily operations of
the store, including customer service, inventory, and event oversight. Additionally,they will be
responsible for overseeing staff scheduling, meeting coordination, and procedure and policy
development and implementation.

Deep book knowledge and store operations experience are essential.

Responsibilities
● Oversight of staff and all operations, including customer service, inventory, merchandising,
stock management, payroll and financial management
● Creating a welcoming environment with constantly rotating displays reflective of current
themes and issues
● Oversight of receiving, inventory management, shipping and returns
● Maintaining open communication with owner on all operations
● Creating weekly staff schedules and meetings
● Stepping into any role in the operation of the bookstore as needed
Buying and Inventory
● Reviewing the Frontlist and Backlist for buying opportunities to keep store inventory dynamic
● Reviewing sidelines to keep up diverse revenue streams
● Oversight of online sales, receiving and shipping

Overall store operations
● Ensuring computer hardware and software is up-to-date and accessible, together with owner
● Website administration and maintenance
● Working directly with POS personnel to keep system current, troubleshoot problems, and
ensure 100% up-time
● Maximizing sales potential of key titles through merchandising
● Creating and maintaining shelf talkers together with assigned staff
● Planning, ordering and organizing displays and sections for thematic, locally themed, and/or
locally outperforming titles, categories and products as appropriate
Marketing and events
● Assisting owner with keeping store website and marketing content current and interesting

● Oversight of marketing program and staff, including social media postings (Instagram,
Facebook and others) to ensure daily postings, weekly videos, and other content
● Oversight of events programming, including book clubs, author signings, release events and
storytimes
● Working with local and other authors to create a robust author event agenda
Staff
● Responsible for recruiting, interviewing, hiring, on-boarding, and training a team of
booksellers, ensuring understanding of and compliance with standards, organizational goals
and direction
● Creating weekly staffing schedules for the bookselling team, making decisions about and
recommendations to owner for appropriate scheduling and staffing levels for both day to day
operations and event needs
● Work with owner to ensure proper staffing level and oversee recruiting, hiring and retention

Community
● Encourage a bookselling culture locally – sharing book information & recommendations with
booksellers & customers, writing & soliciting shelf-talkers, training handselling booksellers in
customer service and specific book knowledge and promotion
● Creating and maintaining relationships with important community organizations

Experience, Skills & Qualifications
The right candidate for the bookstore manager position will:

● Actively seek to understand the community and staff and be a problem solver
● Be community oriented, looking to foster camaraderie within a team and with the store’s
customers
● Have the ability to communicate clearly, kindly, patiently and confidently with team members
and customers
● Demonstrate expertise in book buying, gift buying, and merchandising
● Have knowledge of bookstore POS and inventory management systems preferably Booklog
● Be an enthusiastic reader
● Be flexible: weekends and holidays are required, as are early or late work hours
● Have experience in an ecommerce environment and retail management
● Be extremely detail oriented

The candidate will also have:
● A positive attitude
● A strong work ethic
● Exceptional people and communication skills
● Great organizational skills and attention to detail
● Ability to initiate and implement ideas
● A professional approach, and an easy going manner
● A love of books and the independent bookstore spirit
● Robust negotiating skills

The position is full time and exempt, and may require lifting and moving stock of 25 lbs or more.

Chevaliers is located on Larchmont Blvd in Hancock Park.
Salary starts at $70,000/year and depends upon bookstore experience.

Send resumes to ronydrosenbaum@gmail.com or patricialombard@mac.com

We are looking for an enthusiastic, outgoing, experienced bookseller, who has deep knowledge across a variety of genres. This individual must be comfortable providing a good customer experience by greeting, approaching, and articulating book recommendations to customers. We expect our booksellers to work well in a team environment and also independently, have a positive demeanor, and is comfortable with social interaction. We are looking for part-time staff, available to work 18-24 hours per week consistently, including weekends, some evening shifts, and the holiday months.

Responsibilities include: positive interaction with customers both in person and on the phone, processing point-of-sale transactions, organizing and merchandising displays, shelving accurately, gift wrapping, ensuring safe and healthy environmental conditions (including cleaning, straightening), and occasionally assisting at evening store events.

Ideal Candidate:
- Bookstore/Book Industry experience is strongly preferred
- Retail experience with direct customer interaction is preferred
- Availability to work 18-24 hours/week (4-6/hr shifts), 4-5 consecutive days/wk preferred, including
weekend and evening shifts
- Outgoing, warm personality with a high comfort level interacting with people of all ages
- A boundless love for books and reading; can articulate recommendations verbally and in writing
- Excellent communication skills, both verbal and written
- Takes direction well and works collaboratively and respectfully with colleagues
- Willing to take initiative on projects
- Is detail-oriented and cares about accuracy

Essential Functions:
- Customer Service - ensure a positive, welcoming, and engaging customer experience
- Communication – provide targeted guidance and recommendations to customers of all ages
- Inventory Maintenance – ensuring stacks are neat, well-stocked, and in the correct order
- Process transactions accurately at Point of Sale (register)
- Perform additional tasks as requested, including visual merchandising (table and/or window
presentations), creative production (posters/signage, chalkboard), and more
- Physical requirements include standing for long periods, climbing stepladders, occasional heavy
lifting of up to 20 lbs
- Gift wrap following requirements specific to Mrs. Dalloway’s

Benefits:
Unlimited Advanced Reader Copies Generous Employee Discount
Paid Sick Leave AC Transit Stipend
Relevant professional references will be requested.

Send a cover letter and resume (via email) to info@mrsdalloways.com and include one written book recommendation.